How are the Kingston Pen Tours made possible?
Kingston Penitentiary Tours have been made possible through a partnership between the Correctional Service of Canada (CSC) and St. Lawrence Parks Commission (SLPC) who will deliver the tour experience. SLPC has hired over 30 students to act as tour guides supported by retired CSC employees.
Can I bring my camera?
Personal cameras are welcome but no tripods or heavy equipment allowed on the tours.
Can I film or record my tour?
No audio or video recording is permitted without prior written approval by the St. Lawrence Parks Commission. Please email us at firstname.lastname@example.org for more information.
Where does my tour start/where do I meet my tour group?
Please enter through the main doors to the Penitentiary, located on King Street.
Can I bring my walker/wheelchair?
Yes, walkers and wheelchairs are allowed on the tours. We have 12 wheelchairs on site. Please note there may be some areas that may be difficult to access.
Will you mail my ticket?
We are not able to mail out tickets. Please print your ticket in advance or display it on your smartphone.
If you do not have a printer there are computers and printers at the Public Library that you can use.
I purchased tickets for a relative/friend as a gift. Will they be able to use them?
In order to facilitate tours leaving at their scheduled time, we will use the attendee list to ensure people leave on the tour they booked. We realize that tickets may have been purchased as gifts for friends and family members. We have a list of those who have purchased tickets and since you have this information, you will be okay. We are trying to minimize the reselling of tickets for a profit.
I purchased tickets for a tour but now realize that I can’t attend that time. Can I switch my tour time?
We can make a date change based on availability however service fees will apply.
Is the tour outside?
Yes. Approximately one-third of the tour is outside.
Do tours operate in the rain?
Yes. Tours operate rain or shine. We recommend bringing weatherproof clothing and an umbrella.
Am I able to leave the tour once it has started?
Yes. Should you need to leave Kingston Penitentiary before finishing your tour, let your tour guide know and they will arrange for a support staff member to escort you out of the premises.